Shipping & Returns
UK Shipping
Delivery Time: 2-4 Working days from dispatch date
Service: Royal Mail 48 Recorded
From £1.75 to £3.75
European Shipping
Delivery Time: 3-5 Working days from the date of dispatch
From £5 to £18
USA, Mexico, Canada Shipping
Delivery Time: 3-5 Working days from the date of dispatch
From £7 to £25
Australia & New Zealand Shipping
Delivery Time: 4-6 Working days from the date of dispatch
From £7 to £25
Rest of World
Delivery Time: 3-5 Working days from the date of dispatch
From £5 to £18
RETURNS
Returning an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns for free, subject to the rules below. None of these rules affect your statutory rights.
If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method.
If you return an item requesting a refund in 15 days and 28 days of receiving it, we'll give you a DJ Lord Gift voucher for the amount equivalent to the price you paid for the item.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
After that?
If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method.
If you return an item requesting a refund in 15 days and 28 days of receiving it, we'll give you a DJ Lord Gift voucher for the amount equivalent to the price you paid for the item.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Proof of postage
Proof of postage
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
Original condition
Original condition
Of course, its fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
If you have any questions please contact us at hello@djlord.co.uk